Delivery & Returns

DELIVERY POLICY
  • Free delivery for wine orders over HK$1,000 

  • For purchase amount below HK$1,000, we will charge you HK$100 per order. All delivery charges paid are non-transferrable, non-refundable and non-exchangeable for goods once we confirmed your order.

  • For any location located on the Third (3rd) Floor or below without a  lift or an escalator, an extra HK$60 surcharge will be imposed. An Additional delivery surcharge of HK$60 per flight of stairs will be charged for any location located on the fourth (4th) Floor or above without a lift or an escalator.

  • Delivery service is only available to address located on Hong Kong Island, Kowloon, New Territories, Discovery Bay or Ma Wan.

  • Our normal delivery schedule is: Monday to Saturday 12:00 pm to 7 pm. No Delivery service for Sunday and Hong Kong Public Holidays

  • The cutoff time for order delivery processing is 4pm from Monday to Friday. All orders placed after 4pm will be processed the following weekday. All orders placed on weekends will be processed on the next following Monday.

  • Deliveries typically take 1-2 days. The delivery officer will contact you once your order delivery is scheduled

RETURN & EXCHANGE POLICY
  • You are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact our customer service department to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

  • If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).

  • In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).

  • Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.